Your Privacy Is
bigpay88's Priority

1. Information We Collect

bigpay88 collects your personal information through several channels when you interact with our platform. The information collected falls into two main categories: information you provide directly and information collected automatically when you use our services.

Information you provide directly:

• Full name as stated on your identity card (MyKad) or valid travel document
• Date of birth for age verification purposes (this platform is for users aged 21 and above only)
• An active email address for account communications and notifications
• Mobile phone number for two-factor authentication and security requirements
• E-wallet account information (Touch 'n Go eWallet, Boost, ShopeePay) or online banking details (FPX) for financial transactions
• The username and password you create to log in to your bigpay88 account
• Any information you share when communicating with our support team

Information collected automatically:

• IP address and general geolocation information
• Device type, operating system and web browser version used
• Activity data within the platform including games played and betting history
• Deposit and withdrawal transaction history in your account
• Login times, session duration and general platform usage patterns

2. How Your Information Is Used

Every piece of information we collect has a specific and legitimate purpose. bigpay88 uses your personal data to:

• Create and securely manage your player account on the bigpay88 platform
• Process deposits and withdrawals through supported payment methods including DuitNow, FPX, e-wallets and cryptocurrency
• Verify your identity to comply with international licensing requirements and anti-money laundering regulations
• Detect and prevent any fraudulent activity, multi-account use or violations of our terms of service
• Send transaction notifications, account updates and relevant service information
• Provide effective 24/7 customer support in Malay and English
• Improve user experience and platform services based on aggregate data analysis that does not identify individuals
• Meet legal obligations and requirements of the relevant regulatory bodies

3. Disclosure to Third Parties

bigpay88 does not sell or rent your personal information to any third party. However, in certain limited situations, we may need to share some of your data with:

• Payment service providers and transaction processors that work with bigpay88 to facilitate your deposits and withdrawals
• Technology partners that provide infrastructure, hosting and platform security services
• Game and software providers that require minimum data for the platform's technical functions
• Regulatory bodies, law enforcement authorities or courts when required to do so by law

All third parties that work with bigpay88 are subject to strict confidentiality and data protection agreements. They are only permitted to use your data for the purposes specified in those agreements.

4. Data Security

bigpay88 implements strong technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include:

• 256-bit SSL/TLS data encryption for all communications between your device and our servers
• Two-factor authentication (2FA) for account access, offering an additional layer of protection
• Continuous monitoring for suspicious activity within our systems
• Strict internal access controls — only authorised staff with a job-related need may access sensitive data
• Regular security audits to identify and address potential system vulnerabilities
• Encrypted password storage using irreversible hashing algorithms

While we take every reasonable step to protect your data, no security system can be guaranteed to be completely foolproof. You are also responsible for keeping your bigpay88 account password confidential and not sharing it with anyone.

5. Cookies and Tracking Technologies

bigpay88 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored in your web browser when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for the platform's basic functions such as maintaining your login session and processing transactions securely
• Performance Cookies: Collect information about how users interact with the platform for the purpose of technical improvements
• Preference Cookies: Store your chosen settings such as display language and interface configuration

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and experience of using the bigpay88 platform.

6. Data Storage and Deletion

bigpay88 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for the period required by applicable laws and licensing requirements.

As a general rule, active account records will be kept for as long as your account remains active. After account closure, your data will be retained for a period determined by legal obligations and anti-money laundering regulations before being securely deleted from our systems.

Financial transaction data may be retained for a longer period to meet relevant audit and legal compliance requirements.

7. Your Rights as a User

bigpay88 respects your rights as the owner of your personal data. You have the following rights in relation to the personal information we hold about you:

• Right of Access: You have the right to request and receive a copy of the personal information we hold about you
• Right to Rectification: You have the right to request correction of any information that is inaccurate or incomplete in our records
• Right to Erasure: You may request deletion of your personal information in certain circumstances, subject to our legal obligations
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations
• Right to Object: You have the right to object to the processing of your data for certain purposes including direct marketing
• Right to Data Portability: You have the right to receive your data in a structured, machine-readable format

To exercise any of these rights, please contact the bigpay88 support team via live chat or email. We will process your request in accordance with the procedures in place.

8. Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be transferred to and processed on servers located outside Malaysia. Such transfers are carried out in compliance with appropriate international data protection standards.

bigpay88 ensures that cross-border data transfers are only carried out where adequate safeguards are in place, whether through valid data transfer agreements or compliance with recognised data protection frameworks.

9. Children's Privacy and Age Restriction

The bigpay88 platform is restricted to individuals aged 21 and above only. We do not knowingly collect, process or store personal information from anyone under the age of 21.

During account registration, you are required to confirm that you are at least 21 years of age. If we find that an account has been registered by someone below the stipulated age limit, the account will be suspended immediately and all related data will be deleted in accordance with this policy.

If a parent or guardian has reason to believe that their child has provided personal information to bigpay88, please contact us immediately so that appropriate action can be taken.

10. Changes to This Privacy Policy

bigpay88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you through:

• An email notification sent to the email address registered in your account
• A clear notice on the main page or account section of the bigpay88 platform
• An update to the "Last updated" date shown at the top of this policy

You are encouraged to review this policy periodically. Continued use of the bigpay88 platform after notice of changes is considered your acceptance of the updated version of the policy.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, the bigpay88 team is ready to assist you.

You can reach us through the following channels:

• 24/7 live chat available directly on the bigpay88 platform in Malay and English
• Support email: [email protected]

We aim to respond to every privacy-related enquiry seriously and within a reasonable time.